Tour · Six stops
Every order travels the same path. Nothing that should be decided by a person happens on its own, and nothing is hidden behind a later screen.
Stop 01
Sign up using your name, email address and a password. A link confirms the email address, and then the account asks you to pair an authenticator app by scanning the QR code. You keep eight recovery codes for the day the phone is not at hand.
Stop 02
The assistant lives in the dock of your space. It asks how much the card should hold (a quick amount or your own, between $10.00 and $5,000.00), then shows the funding fee, the setup fee and the total as one message. Any earlier answer can be changed. A plain single-page form does the same job for anyone who prefers it.
Stop 03
With a manual transfer you see our receiving address, its QR code, the network it accepts and the exact total. After sending, you paste the transaction ID, and a screenshot if you like. With a hosted checkout you continue to the provider's page and choose the coin there; the provider tells us the result in a signed message.
Stop 04
Someone on our team checks that the payment arrived in full, on the right network, for this order. Anything that does not match comes back to you with a note instead of a card. Most cards are ready within a few hours after the payment is confirmed.
Stop 05
The card appears in the Cards app with its number masked. To see the full details you enter a fresh authenticator code; they stay visible for sixty seconds and then hide again. The card shows its balance and status: active, frozen or closed.
Stop 06
An untouched card can be refunded in full. A card that has paid for something can be refunded when at least $500.00 remains on it, minus a 10% commission, and is then closed. The setup and funding fees are never part of a refund. Questions go through the Support app, where every conversation stays attached to your account.
Promises kept by leaving things out
Next
The costs page breaks the total down line by line and lets you try any amount.